• Audience Development Specialists
  • Home
  • About
    • FAQ
    • Our People
    • Clients
    • Press
    • Testimonials
  • Blog
  • Contact

Soft, soothing music is not good customer service

Posted On July 11, 2017 By Shoshana

Canon and Gigue in D major (Flute quartet arr.) – Pachelbel/Steven David Tung – Creative Commons – Musopen I spent a long time on the phone with a particular service provider. I was handed off to three different people and none of them were understanding my request. During each time I was put on hold,… 

Read More→

ADS Podcast: Impeccable Customer Service Part 3

Posted On May 1, 2017 By Shoshana

Today I will be focusing on going the extra mile for your… 

Read More→

ADS Podcast: Impeccable Customer Service Part 2

Posted On April 21, 2017 By Shoshana

Join Shoshana as she dives into acquisition costs for audience members and… 

Read More→

ADS Podcast: Impeccable Customer Service Month!

Posted On April 4, 2017 By Shoshana

For the month of April, I will be discussing my ideas regarding using… 

Read More→

They could be your next audience member or donor…

Posted On September 8, 2016 By Shoshana

Here is a quick thought for the day: If you are on the side of hiring an employee, consultant, intern, etc., make sure you follow up with the people that did not get the job.  If you have a call for speakers, artists, etc., follow up with the people you do not choose. They could… 

Read More→

A good example of going the extra mile

Posted On May 8, 2016 By Shoshana

I am still processing my experience at the Colorado Creative Industries Summit, and instead, I would like to share a really good example of going the extra mile. I have often commented that it is best to go the extra mile for your audience members and donors when the occasion calls for something extra. This… 

Read More→

10 ways to join the club for better arts audience development

Posted On July 16, 2012 By Shoshana

Last week I was on a family vacation at a club resort in Wyoming.  It was an inexpensive way to have a staycation since it was only 3 hours away.  During my time there, I was witnessing all the different tricks of the trade they used to make their guests feel special.  Here is a… 

Read More→

How to turn mistakes into audience development gold

Posted On July 9, 2012 By Shoshana

On Sunday our family went out to breakfast. We enjoy going to the local diner, Lucky’s, where they are starting to get to know us. It was a very busy morning for them, and we ended up waiting a long time for someone to take our order. After the meal, one of the waitresses brought… 

Read More→

ADS Founder — Shoshana Fanizza

Search the blog:

Archives

Testimonials

Colorado Music Festival

“Shoshana is one of those rare people who have a “can do” attitude and frequently surprise one that they can pull it off. She is determined and resourceful and she does it all with a smile.” —Jack Walker, Walker Enterprises LLLP, CMF Board of Directors

Tip Jar

Find this valuable?

  • Donation amount
  • This field is for validation purposes and should be left unchanged.

Blogs We Love:

Purchase Our Books!

The How of Audience Development for the Arts — ebook

Categories:

Advocacy ARTicles Arts Audience Development Fundraising fund raising Idea Database Management Marketing News Podcast Social Media Technology Volunteer Management

Latest Blogs

It’s about the people!
Random Audience Development Thoughts, vol. 6
What can Simone Biles teach arts nonprofits about mental health?
How to heal the arts
Audience Development Specialists
Copyright © 2025 All Rights Reserved
Member of Americans for the Arts