Colorado Gives Day 2019 came and went. As I mentioned before, there is audience development to consider if you want more loyal donors. This year I was selective even more so than before. The times are forcing people to be particularly careful with their money. This means that the relationships with people are even more…
I have been thinking about good customer service today. Sometimes I think of a customer’s thoughts in regard to service in terms of points. They probably are not thinking, “You just lost 10 points!” but I know they are keeping a tally in their head to weigh the pros and cons of remaining a customer. This…
Two incidents came up to start this discussion again. The agency that had finally gotten back to me with a message of “hope to see you there,” and no instructions to RSVP for the orientation, canceled the meeting without notifying me that it was canceled. I showed up, but they didn’t. Lucky for me it was…
#Auddev chat 2/14, Noon ET – Loving Your Donors On Thursday we had an hour long chat with fundraising coach, Marc A. Pitman, on how we can show our appreciation for our donors and supporters. Please do click on the link above for new ideas and thought provoking conversation! Have a super weekend! -Shoshana
ADS Founder — Shoshana Fanizza
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