A good example of going the extra mile

Posted by Shoshana

· Sunday, May 8th, 2016

I am still processing my experience at the Colorado Creative Industries Summit, and instead, I would like to share a really good example of going the extra mile.

I have often commented that it is best to go the extra mile for your audience members and donors when the occasion calls for something extra. This morning I was watching CBS Sunday Morning, and they shared a story of a Starbucks’ employee going the extra mile. Please enjoy this video and share your thoughts. If you have gone the extra mile before, you can share your story with us as well!

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Cheers to happy and loyal audiences,
Shoshana

Shoshana Fanizza
Chief Audience Builder, ADS

Happy Mother’s Day! Enter code MOTHER25 at checkout and save 25% on my print books . This offer ends May 8th at midnight.

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Categories : Arts, Audience Development, Management

Tags : audience building, going the extra mile for customers, good customer service, happy and loyal audiences, impeccable customer service

Kamp Camille

“I booked a series of phone sessions with Shoshana because I think in order for record companies and booking agents to take us seriously we need to have a certain number of fans that we have a great relationship with who consistently come to our shows. Shoshana helped me to channel certain hazy focuses I had into more solid avenues. I also learned more about my goal, what we really want to do with our music, and how we want to affect people. We are now building a relationship by finding out what people like and want so we can see through their eyes. Shoshana’s sessions were fantastic- she followed up and she even helped promote!” —Chantelle Tibbs